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How do I set up DDP Orders using Passport?

What is Passport? 

Passport is one of the preferred partners for fulfilling Delivered Duty Paid (DDP) orders with Flexport. 

You can learn more about Passport here. 

 

How do I ensure my Passport orders are processed successfully? 

To fulfill orders using Passport, you will first need to sign up for this service in Passport, see the steps below:

Passport Onboarding Step-by-Step (1-2 week timeline depending on merchant engagement)

 

Step Team(s) Involved Details
Kick off Call  Passport + Merchant
  • Passport defines scope of work
  • Set launch date 
  • Book follow-up call
  • Passport team granted Shopify collaborator access
Shopify & App Configuration Passport + Merchant
  • Passport & Merchant configure Shopify settings
  • Add HS codes, description, SKU, country of origin and product weight
  • Confirm go-live date
Demo Call Passport + Merchant
  • Review Shopify setup
  • Passport in-cart demo
  • Passport Portal demo
Testing & QA Passport + Merchant + Flexport
  • Call to review final setup
  • Passport Onboarding provides API Key to Merchant
  • Merchant enables Passport in Flexport Seller portal -> Account settings using API Key from Passport Onboarding
  • Place test order
  • Test shipping label
  • Confirm tracking
  • Passport reviews production environment
Launch  Passport
  • Brand goes live
  • Passport Onboarding hands off to customer success team

 

Then, you must be integrated with our logistics API CreateOrderAPI, or leverage both the Flexport Shopify App in Seller Portal, and Passport App in Shopify. 

 

Then, you can navigate to Settings > International Shipping. You will see the option to select Passport as your integration provider and enable international shipping. Please also see How Can I Use Flexport to Fulfill International Orders?

Flexport supports Passport orders that are Priority, Express, and Expedited service levels. Limited Hazmat support is available for Passport DDP (see details below), but Bundles are not yet supported.

As of 2025, Flexport supports the following Hazmat shipping via Passport DDP:

  • Global Air Shipping: Supported only for the following categories:

    • UN3481: Lithium-ion batteries ≤100Wh packed with or contained in equipment.

    • UN3091: Lithium-metal batteries ≤2g lithium content packed with or contained in equipment.

  • Canada (CA) Ground Shipping: All Flexport-supported hazmat items can be shipped to Canada via Priority DDP.

  • Important Exclusion: Passport DDU (Delivery Duty Unpaid) and non-toxic gases ≤50ml (NON_HAZ2) are not supported for any international hazmat shipments.

For unsupported hazmat types (such as loose batteries UN3480/UN3090 to non-CA destinations) and Bundles, you will need to navigate to the Shopify Admin → Settings → Markets page, and click the market you want to un-publish a product from. 

Click Products and pricing. For any custom websites, you need to exclude the SKU on your website directly for international DDP shipping.

 

Please note that Flexport will cancel Passport orders containing Bundles or unsupported Hazmat types. Supported Hazmat shipments that do not meet the criteria above will also be canceled

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