This article describes the following Flexport fees for D2C fulfillment related services on our unit based pricing structure:
- Fulfillment Fees
- Storage Fees
- Return Fees
- Inventory Removal Fees
- Other Fees
Non-D2C services are excluded from this article. For more information on non-D2C service pricing, visit our Prep services page and Replenishment & Wholesale services page.
Flexport does not currently charge a processing fee for ACH payments. Payments made by credit card, debit card, or Paypal will incur a 3% processing fee. For guidance on how to set up payment, please refer to our Payments help article.
Per our Claims policy, for any updates to product dimensions, we will only reimburse the difference in fulfillment fees and storage fees dating back 30 days from seller outreach disputing the dimensions.
Fulfillment Fees
| Service | Fee Explanation | Fee Structure |
| Domestic Fulfillment |
Flexport’s base domestic fulfillment rates include standard inbound receiving, inventory placement, pick and pack, packaging material and transportation. Oversize surcharges may apply based on the fulfilled SKU. Rates are based on service level (i.e., delivery speed), number of units per order, and a SKU’s weight and dimensions. Multi-unit orders receive a tiered discount, for up to five units in a single order. More details on our service levels. Note: During the busy holiday season, major carriers impose peak surcharges to cover the increased operating costs. Flexport passes through peak surcharges via a simplified pricing structure once these carrier charges are known. |
Per unit fulfilled. To preview the different fulfillment fees for a specific SKU, see the inventory list page in the Flexport Portal. |
| International Delivery Duty Unpaid Fulfillment |
Flexport’s international fulfillment rates include standard inbound receiving, inventory placement, pick and pack, packaging material and transportation. Rates are based on destination country, number of units per order and an item's billable weight. Multi-unit orders receive a tiered discount, for up to five units in a single order. |
Per unit fulfilled. To preview the fulfillment fee for a specific SKU, open the inventory list page in the Flexport Portal. If the SKU has not been imported from the channel, manually create the product and input dimensions. |
| International Delivery Duty Paid Fulfillment |
Flexport has partnered with third party providers to offer DDP delivery options. DDP streamlines the international shipping process and ensures price transparency and predictability for your customers. Rate structures and fees will vary based on SLA. Additional fees including duties, taxes, deferment / duty advancement fee, may be passed on at cost. To learn more about our DDP offerings, please reach out to the Account Management or Support team. |
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| Hazardous Materials | Hazardous (Hazmat) products are charged a per unit fulfilled fee to ship items containing lithium-ion batteries. Fragile protection charges are also applied to Hazmat orders to ensure that your goods can continue to be fulfilled safely with the highest level of quality assurance. | Hazardous surcharge per unit and fragile surcharge per order fulfilled. To preview the different fulfillment fees for a specific SKU, see the inventory list page in Flexport Portal. |
| Fragile Protection and Ready to Ship |
SKUs that are designated as Fragile Protection, where packaging type is designated as box, will have a surcharge. For SKUs that are designated Ready to Ship or SIOC, we offer a discount on one unit orders. Items that are >20lb or that cannot fit in a 18x14x8 box must be inbounded Ready to Ship or may be subject to a SIOC non-compliance surcharge. More information can be found here. SKUs that are left as Flexport Recommended packaging do not have a surcharge or discount. Some limitations for ready-to-ship may apply. Read more in Packaging Selection: Fragile Protection & Ready to Ship. |
Fragile protection charges are per order fulfilled. SIOC discounts are per unit fulfilled. To preview the fulfillment fee for a specific SKU, open the inventory details page in Flexport Portal for a specific SKU. Under Fulfillment Fees, change the packaging selection to Fragile Protection or Ready to Ship. Oversized items requiring SIOC that do not comply with requirements may be subject to fulfillment surcharges. Oversized SKUs designated as Ready to Ship do not qualify for multi-unit or SIOC discounts. However, oversized SKUs still count toward the overall quantity of items in the order (e.g. if there is one oversized SIOC SKU and one standard sized SKU in an order, the order is treated as multi-unit and the standard size SKU gets the multi-unit fulfillment rate.) |
| FEFO / Lot Tracking
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Lot tracking enables a tracking system from inbound to order fulfillment. In the event of a recall you can stop fulfillment, request removal or disposal of inventory for a specific lot code, or view the orders associated with a lot code. More details and program enrollment can be found here. |
Lot tracking is billed per unit inbounded and charged upon receipt. FEFO is free of charge. |
| Branded Packaging |
Flexport supports branded packaging (boxes, polybags, mailers), inserts, packing slips and systematic gift messages on an exception basis. To learn more about our branded packaging offering, please reach out to the Support team. |
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| Payment processing fees
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Credit card, debit card and PayPal payments will be charged a 3% processing fee. There will be no fees applied to ACH deposits. Please see here for instructions on how to adjust your payment method to ACH. | |
Storage Fees
| Service | Fee Explanation | Fee Structure |
| Standard Storage Fees | Flexport charges a monthly inventory storage fee for the space your inventory occupies in fulfillment centers. This fee is based on a SKU's dimensions, number of stored SKU unit(s), the length of time the SKU has been in our network and the time of year. |
From January through September, the standard fee is $0.027 per cubic foot, per day. From October through December, the standard fee is $0.080 per cubic foot, per day. Rates are calculated on a daily basis and billed monthly. Learn more about storage |
| Long Term Storage Fees |
Flexport charges long-term storage fees for units in inventory for more than 365 days. This fee is based on a SKU's dimensions, number of stored SKU unit(s), and the length of time the SKU has been in our network. |
The long term storage fee is $0.230 per cubic foot, per day. The per-unit minimum is $0.005 per unit, per day. Rates are calculated on a daily basis and billed monthly. Learn more about storage |
Return Fees
| Service | Fee Explanation | Fee Structure |
| Inspection Fee |
The cost to inspect and process item(s) in a return. |
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| Shipping Fee |
The label cost for shipping return orders when purchasing shipping labels through Flexport. Purchasing Flexport shipping labels is optional, however labels are required for every return shipment. If Return to Merchant is used as a disposition, shipping label costs also apply. Shipping costs will vary based on the distance traveled and package billable weight. |
The final cost of the label is calculated after the return has been received by the carrier and dimensions are confirmed. Common reasons for label fees higher than originally estimated: heavier than the anticipated weight of the return, a larger box is used than anticipated, or other unforeseen factors. |
Inventory Removal Fees
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Service |
Fee Explanation |
Fee Structure |
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Inventory Removal |
At a seller's request, Flexport will remove inventory for a SKU from fulfillment centers to a single given location, only within the contiguous US. (At this time, Flexport does not ship to international locations.) The fee is all-inclusive of pick, pack, and ship. Please note: removal orders are typically filled within 10-14 calendar days. However, processing may extend to 30 days or more during the holiday season and peak removal season (February, March, August, and September). Flexport is not able to customize removal orders to adhere to other fulfillment service's packaging specifications |
$0.36 + $0.39 per lb, per unit
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Inventory Disposal |
At a seller's request, Flexport will dispose of all inventory for a SKU from fulfillment centers. The fee is all-inclusive, and the disposal method is at Flexport's discretion. Note: Until your inventory is disposed of, you will continue to be charged storage fees, and Flexport will continue fulfilling any orders we receive. If you want Flexport to stop fulfilling orders, you need to update your listing tool to stop sending orders to Flexport. |
$0.50 per unit (minimum of $25 per order) |
Other
| Service | Fee Explanation | Fee Structure |
| Floor Loaded Container Unloading | Receiving inventory from Floor Loaded Containers requires additional labor and is considered non-standard receiving for D2C inbounds. In order to service these inbounds, we charge a fee for receiving inventory sent on Floor Loaded Containers, which varies based on the size of the container. This is charged once no matter the amount of inventory on the container. |
Per container. $650.00 per 40’ Container $325.00 per 20’ Container |
| Non Compliant Inbounds | Inbounds that are not packed correctly according to our specifications are subject to non compliance fees. | Varies based on non compliance fee. See a full list of Inbound Non-Compliance fees |