Flexport offers a comprehensive range of fulfillment solutions, including eCommerce fulfillment, B2B fulfillment, Parcel, and more. The following article describes a transparent breakdown of fees for all our fulfillment-related services, helping you make informed decisions for your business.
Fulfillment
- Domestic fulfillment
- International fulfillment (duty paid and duty unpaid)
- Hazardous Materials
- Fragile Protection and Ready to Ship
- SIOC (Ships in own Container)
- FEFO / Lot Tracking
- Branded Packaging
- Payment processing fees
- Processing Only
Storage
- Standard Storage Fees
- Long Term Storage Fees
Other services
- Return
- Inventory removal
- Inventory disposal
- Order cancellation
- Receiving non-compliance
- Prep
- Signature required rates
Fulfillment Fees
Service | Fee Explanation | Fee Structure |
Domestic Fulfillment |
Flexport’s base domestic fulfillment rates include standard inbound receiving*, inventory placement (for unit based pricing only), pick and pack, packaging material and transportation. Oversize surcharges may apply based on the fulfilled SKU. Rates are based on service level (i.e., delivery speed). More details on our service levels. *Unloading Floor Loaded Containers is a value added service that incurs a fee.
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For unit based pricing, fulfillment fees are calculated per unit fulfilled, based on item size and the quantity of units in each order. For zone based pricing, fees are calculated per package fulfilled based on package size and distance traveled (zones). To view the fulfillment fees, navigate to the billing tab in the Flexport Portal and download your rate card. |
International Delivery Duty Unpaid Fulfillment |
Flexport’s international fulfillment rates include standard inbound receiving*, inventory placement (for unit based pricing only), pick and pack, packaging material and transportation. Rates are determined by the destination country. For unit-based pricing, they also depend on the number of units per order and the item’s billable weight**. For zone-based pricing, they are influenced by the package dimensions and the number of picks. *Unloading Floor Loaded Containers is a value added service that incurs a fee. **For any item >=1lb, its billable item weight is the greater of the its actual (gravitational) weight and dimensional weight. For any item <1lb, its billable item weight is its actual (gravitational) weight.
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Fulfillment fees are calculated either per unit fulfilled (unit based pricing) or per package fulfilled (zone based pricing). To preview the fulfillment fee for a specific SKU, open the inventory list page in the Flexport Portal. If the SKU has not been imported from the channel, manually create the product and input dimensions. |
International Delivery Duty Paid Fulfillment |
Flexport has partnered with third party providers to offer DDP delivery options. DDP streamlines the international shipping process and ensures price transparency and predictability for your customers. Rate structures and fees will vary based on SLA. Additional fees including duties, taxes, deferment / duty advancement fee, may be passed on at cost. To learn more about our DDP offerings, please reach out to the Account Management or Support team.
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Hazardous Materials |
Hazardous (Hazmat) products are charged a per unit fee to ship items containing lithium-ion batteries. Note: Box protection charges are also applied to Hazmat orders to ensure that your goods can continue to be fulfilled safely in a box to meet relevant regulations.
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Hazardous surcharge is applied per unit fulfilled and box protection fee is charged per order fulfilled. To preview the different fulfillment fees for a specific SKU, see the inventory list page in Flexport Portal. |
Marketplace Carrier Restrictions |
Our fulfillment service relies on a broad network of carriers, allowing us to deliver cost-efficient, and fast shipping to your buyers. However, certain marketplaces have implemented carrier restrictions that limit the carriers we can use, resulting in higher fulfillment costs. To ensure continued compliance with these marketplaces for your orders, we apply a surcharge when fulfilling orders from these marketplaces to offset the increased costs.
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Orders from the following marketplaces will receive the 5% marketplace surcharge due to their carrier restrictions:
We continue to revise this list as marketplaces add/remove carrier restrictions
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Box Protection and Ready to Ship |
SKUs that are designated as Box Protection, with the packaging type specified as a box, will incur a surcharge. For SKUs that are designated Ready to Ship or SIOC, we offer a discount on one unit orders to reward the lower cost to us. Items that are >20lb or that cannot fit in a 18x14x8 in box must be inbounded Ready to Ship. If these SIOC-required items are not ready to ship, they will be subject to a SIOC non-compliance surcharge at outbound. More information can be found here. SKUs that are left as Flexport Recommended packaging do not have a box protection surcharge or SIOC discount. Some limitations for ready-to-ship may apply. Read more in Packaging Selection: Fragile Protection & Ready to Ship
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Box protection charges are per order fulfilled. SIOC discounts are per unit fulfilled. SIOC non-compliance surcharges are per unit fulfilled. To preview the fulfillment fee for a specific SKU, open the inventory details page in Flexport Portal for a specific SKU. Under Fulfillment Fees, change the packaging selection to Fragile Protection or Ready to Ship. Oversized items requiring SIOC that do not comply with requirements may be subject to $6 / unit SIOC non-compliance surcharge. Oversized SKUs designated as Ready to Ship do not qualify for multi-unit or SIOC discounts. However, oversized SKUs still count toward the overall quantity of items in the order (e.g. if there is one oversized SIOC SKU and one standard sized SKU in an order, the order is treated as multi-unit and the standard size SKU gets the multi-unit fulfillment rate.) |
FEFO / Lot Tracking
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Flexport employs the FEFO method to prioritize the shipment of items with the earliest expiration date. Lot tracking provides the ability to monitor and trace specific batches or products throughout the supply chain. In the event of a recall you can stop fulfillment, request removal or disposal of inventory for a specific lot code, or view the orders associated with a lot code. More details and program enrollment can be found here.
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FEFO is free of charge. Lot tracking is billed per unit inbounded and charged upon receipt. |
Custom Packaging |
Flexport supports custom packaging (boxes, polybags, mailers), inserts, packing slips and systematic gift messages on an exception basis. To learn more about our custom packaging offering, please reach out to the Account Management team or the Support team.
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Payment Processing Fees
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Credit card, debit card and PayPal payments will be charged a 3% processing fee. There will be no fees applied to ACH deposits. Please see here for instructions on how to adjust your payment method to ACH. | |
Processing Only
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Flexport supports Processing Only when you or the retailer use a non-Flexport carrier for your shipment. Flexport charges a third-party shippig fee and processing-only handling fee based on the order or package’s billable weight. |
For unit-based pricing, the third-party shipping fee is charged per label and the Processing Only fees are calculated at the order level based on the order’s billable weight. Please see your Processing Only rate card for these rates.
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Storage Fees
Service | Fee Explanation | Fee Structure |
Standard Storage Fees |
Flexport charges a monthly inventory storage fee for the space your inventory occupies in fulfillment centers. This fee is based on a SKU's dimensions, number of stored SKU unit(s), the length of time the SKU has been in our network and the time of year. |
From January through September, the standard fee is $0.81 per cubic foot, per 30 days. This translates to a charge of $0.027 per cubic foot, per day. From October through December, the standard fee is $2.40 per cubic foot, per 30 days. This translates to a charge of $0.08 per cubic foot, per day. Storage rates are calculated on a daily basis and billed monthly. Learn more about storage
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Long Term Storage Fees |
Flexport charges long-term storage fees for units in inventory for more than 365 days. This fee is based on a SKU's dimensions, number of stored SKU unit(s), and the length of time the SKU has been in our network. |
The long term storage fee is $6.90 per cubic foot, per 30 days or a per unit minimum of $0.15 per unit, per 30 days. This translates to a charge of $0.230 per cubic foot, per day or a per-unit minimum of $0.005 per unit, per day. Storage rates are calculated on a daily basis and billed monthly. Learn more about storage
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Other Service Fees
Returns
Service | Fee Explanation | Fee Structure |
Inspection Fee |
The inspection fees cover the cost of inspecting, processing, and either restocking items back onto shelves or preparing them for removal. More details can be found here.
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Per unit rate applicable to all items in a return |
Shipping Fee |
The label cost for shipping return orders when purchasing shipping labels through Flexport. Purchasing Flexport shipping labels is optional, however labels are required for every return shipment. If Return to Merchant is used as a disposition, shipping label costs also apply. Shipping costs will vary based on the distance traveled and package billable weight**. **For any item >=1lb, its billable item weight is the greater of the its actual (gravitational) weight and dimensional weight. For any item <1lb, its billable item weight is its actual (gravitational) weight. |
The final cost of the label is calculated after the return has been received by the carrier and dimensions are confirmed. Note: Common reasons for label fees higher than originally estimated: heavier than the anticipated weight of the return, a larger box is used than anticipated, or other unforeseen factors.
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Return to Sender Processing Fee |
The return to sender processing fee is charged to cover the costs of handling the returned package. It may include inspection, repackaging, restocking, or disposal of the returned item.
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$3 per unit |
Return to Sender Label Fee | The return to sender label fee is charged to pass through label costs directly to the merchants, covering the expenses of updating the shipping label and returning the package to the sender. |
The exact fee will be determined by the carrier based on their rates for the return address.
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Address Correction Fee |
An address correction fee is applied when a shipping carrier identifies that the provided address is incomplete, incorrect, or invalid, and the carrier must make corrections to ensure the package can be delivered to the intended address. The address correction fee is charged to pass through label costs directly to the merchants, covering the expenses of updating the shipping label and delivering the package to the corrected address.
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The exact fee for the address correction will be determined by the carrier based on their rates for address updates. |
Return/Disposal Item Notes and Image Fee |
The return/disposal item notes and image fee is charged to cover the administrative and operational costs associated with documenting returned or disposed items. This includes capturing notes about the item’s condition, processing status, and any relevant discrepancies, as well as taking and storing images for record-keeping and reference.
The return/disposal item notes and image fee is applied only when merchants enable this feature through the seller portal.
More details on how to enable this feature can be found here. |
Images + notes for each returned or disposed unit: $1.80 Notes only for each returned or disposed unit: $0.10 |
Inventory Removal Fees
Service | Fee Explanation | Fee Structure |
Inventory Removal |
At a seller's request, Flexport will remove inventory for a SKU from fulfillment centers to a single given location, only within the contiguous US. (At this time, Flexport does not ship to international locations.) The fee is all-inclusive of pick, pack, and ship. Important pricing notes:
Processing timeline: Removal orders are typically filled within 10-14 calendar days. However, processing may extend to 30 days or more during the holiday season and peak removal season (February, March, August, and September). Flexport is not able to customize removal orders to adhere to other fulfillment service's packaging specifications.
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Charge per unit
Calculated at the per unit level based on the billable weight of the unit rounded up to the nearest pound.
Examples:
Minimum order fee: Removal orders totaling under $25.00 will be charged a minimum fee of $25.00. For a removal quote please draft a removal order in Flexport Portal.
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Inventory Disposal |
At a seller's request, Flexport will dispose of all inventory for a SKU from fulfillment centers. The fee is all-inclusive, and the disposal method is at Flexport's discretion. Note: Until your inventory is disposed of, you will continue to be charged storage fees, and Flexport will continue fulfilling any orders we receive. If you want Flexport to stop fulfilling orders, you need to update your listing tool to stop sending orders to Flexport.
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Miscellaneous
Service | Fee Explanation | Fee Structure |
Prep |
Prep Minimum Fee: The prep minimum fee is equivalent to 4 hours of work. We are implementing the fee due to the overhead required to set up for a specific prep job. If your prep jobs typically exceed $200, you will not be impacted by this change. Prep Service Fee: The prep service fee covers the inspection, shipment creation, and outbound of products to ensure they meet specific requirements for storage, shipment, or compliance with third-party guidelines. |
Prep Minimum Fee: $200 minimum per prep job Prep Service Fee: Prep pricing details can be found here. |
Floor Loaded Container Unloading |
Receiving inventory from Floor Loaded Containers requires additional labor and is considered non-standard receiving for D2C inbounds.
In order to service these inbounds, we charge a fee for receiving inventory sent on Floor Loaded Containers, which varies based on the size of the container.
This is charged once no matter the amount of inventory on the container.
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Per container. $650.00 per 40’ Container $325.00 per 20’ Container
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Non Compliant Inbounds | Inbounds that are not packed correctly according to our specifications are subject to non compliance fees. |
Varies based on non compliance fee.
See a full list of Inbound Non-Compliance fees
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Order Cancellation Fee |
Flexport does not charge a cancellation fee for orders canceled before they are processed.
However, you will be responsible for fees related to orders that have been processed in the warehouse but have not yet shipped. Please note that orders that have already shipped cannot be canceled.
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$3 per unit |
Signature Required Fee | A signature required fee is a charge applied when a carrier requires the recipient to sign upon delivery to confirm they have received the package. The fee covers the cost of verifying the recipient’s identity and ensuring safe delivery. |
$5.00 per package for zone-based pricing $5.00 per order for unit-based pricing
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Monthly Minimum Fee |
Starting in July 2025, Flexport will implement a minimum monthly fulfillment spend requirement. Merchants who spend less than $500 on fulfillment activities will be charged the difference on a monthly basis. We expect this minimum fee to only impact merchants fulfilling under roughly 40 orders per month (about one order per day).
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Minimum $500 monthly fulfillment spend required More details can be found here. |
Warehouse Value Added Services (VAS)
Service | Fee Explanation | Fee Structure |
SKU Dim Measurements | This fee covers any SKU measurements done by Flexport. | $2 per SKU |
Inventory Inspection | This fee covers Flexport inspecting your inventory for defects. | $48 per hour |
Rush Receive / Shipping | This fee covers expedited receive or shipping of your inventory. | $48 per hour (minimum 4 hours) |
Cycle Count | This fee covers counting of your inventory at your request. | $48 per hour |
Restocking | This fee is charged for the restocking of units after an order is cancelled after being picked. | $48 per hour |
Unsafe Trailer Unloading | Fee for unloading a trailer that has cartons loaded in a way that the team cannot use a dock plate to operate the forkflit. Unloading requires a more experienced driver and extra effort by the warehousing staff. | $500 per trailer |
Materials Fee | Charged for the use of extra materials for orders without a prep request. | Cost + 15% markup |
Certified Disposals | Fee for disposal requests requiring a certificate of disposal. | $500 per order |
Pallet Staging | Fee for staging pallets at merchants request and charged if the pallet sits in the staging area for more than 3 business days | $20 per pallet per day (after 3 business days) |
*Damaged Returns Disposal | Fee charged for disposing returned orders. | Disposal rate found in our fees |
Special Projects |
Special projects are customized, non-standard operational tasks that go beyond regular order processing. These projects require additional resources, labor, and time to execute efficiently. |
If a project requires customized services beyond those listed on this page, please reach out to your account manager or support to review its needs.
Our fulfillment team will review the request to ensure we can accommodate it before processing. Approved special projects will incur an additional fee of $48 per hour, billed in 15-minute increments.
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*Damaged Returns Disposal Service Fee - Applicable to all returned items being destroyed or disposed by Flexport as pre-configured in the return item handling settings
Replenishment & Wholesale (B2B) Pricing
This section explains how pricing for Flexport Replenishment & Wholesale (B2B) is charged. The tables below show the charges on our rate card and how they will appear on your invoice.
- Inbound fees
- Storage fees
- Outbound fees
- Transportation fees
- Seeing order level information
- FAQs
We have a replenishment and wholesale fulfillment calculator you may use to estimate your inbound, storage, and outbound costs.
Inbound Fees
Fee | Invoice charge name | Description | Cost |
40' FCL Floor Loaded Handling | RS_INBOUND_FLOOR_LOADED_40_FEE | This is the cost to unload, sort, and segregate the inventory in a non-palletized 40ft container. Where necessary you will be charged a supplied pallet fee for the number of pallets that are built from the container. | $650 per container |
20' FCL Floor Loaded Handling | RS_INBOUND_FLOOR_LOADED_20_FEE | This is the cost to unload, sort, and segregate the inventory in a non-palletized 20ft container. Where necessary you will be charged a supplied pallet fee for the number of pallets that are built from the container. | $325 per container |
Palletized LTL (Max height 60”) | RS_INBOUND_PALLETIZED_FEE | The fee covers unloading palletized FTL/LTL containers, inspection, system entry, and put-away. We will break inventory to assure every pallet has one unique SKU and is 60" or under. Where necessary you will be charged an additional supplied pallet fee for the number of new pallets that are built. | $13 per pallet |
Carton Receiving | RS_INBOUND_CARTON_RECEIVING_FEE | The fee covers unloading cartons, inspection, system entry, and put-away. | $1.50 per carton |
Supplied pallet - Grade B Pallet (max pallet height 60”) | RS_GRADE_B_PALLET_FEE | This is the cost for supplying a new 40’’x48’’ grade B pallet from within the warehouse to hold your inventory. We will only supply pallets if the inventory is unpalletized or there are insufficient pallets for put-away. | $16 per pallet |
Supplied pallet - Grade A Pallet (max pallet height 60”) | RS_GRADE_A_PALLET_FEE | This is the cost for supplying a new 40’’x48’’ grade A pallet from within the warehouse to hold your inventory. We will only supply pallets if the inventory is unpalletized or there are insufficient pallets for put-away. | $25 per pallet |
Storage Fees
Fee | Invoice charge name | Description | Cost (LAX) | Cost (EWR) | Cost (DFW) |
Month 1 | RS_RECEIPT_STORAGE_FEE | This is the cost to store your pallet for its first month in the facility. | $15 per pallet | $14 per pallet | $14 per pallet |
Months 2–12 | RS_STORAGE_FEE | This is the cost to store your pallet each month from month two to month 12 of its life in the facility. | $27.50 per pallet per month | $25 per pallet per month | $25 per pallet per month |
Months 13+ | RS_LTS_STORAGE_FEE | This is the cost to store your pallet each month after its twelfth month in our facility. | $60 per pallet per month | $60 per pallet per month | $60 per pallet per month |
Shelf Storage | RS_SHELF_STORAGE_FEE | Charged at the start of each month based on the number of shelf locations (measures 30'' x 24'' x 42'') occupied in positions. | $12 per shelf location per month | $12 per shelf location per month | $12 per shelf location per month |
*Products may be palletized (either single or multiple skus on each pallet), however upon receiving Flexport reserves the right to operationally palletize multi-sku pallets for safety and picking efficiencies which may lead to additional storage charges.
Pallets received with multiple products on them will be separated into single sku pallets (Eg: if you had 4 different skus on a pallet, we would segregate and store them in 4 pallets).
Merchants will be billed storage for the pallets that are built during receiving and not for the quantity of pallets that were originally sent.
Outbound Fees
Fee | Invoice charge name | Description | Cost |
Each Picking | RS_EACH_HANDLING_FEE | This is the cost to pick and handle an individual unit on its outbound leg. | $0.50 per unit |
Case Picking | RS_CARTON_HANDLING_FEE | This is the cost to pick and handle a unique carton on its outbound leg. | $1.50 per carton |
Pallet Picking | RS_PALLET_HANDLING_FEE | This is the cost to pick and handle a unique pallet on the outbound leg. | $14 per pallet |
Pallet Building | RS_PALLET_BUILDING_FEE | This includes labor costs for stacking/ securing boxes onto pallets, wrapping pallets with stretch film to ensure shipment stability, and preparing the pallet for outbound shipment. If a pallet is picked and shipped directly without requiring additional building and preparation, this fee will not apply. | $14 per pallet |
Labeling | RS_LABEL_FEE | This is the cost per unique label that we apply to an outbound carton or pallet. | $0.50 per label |
Order Processing | RS_ORDER_PROCESSING_FEE | The B2B order fee accounts for the additional administrative tasks, documentation (e.g., commercial invoicing), and specialized handling required to fulfill B2B orders. It is charged at per order level. An order with multiple split packages will be charged only once. | $7 per order |
B2B Portal Management | RS_PORTAL_MANAGEMENT_MONTHLY_MINIMUM_FEE; RS_PORTAL_MANAGEMENT_EXTRA_SHIPMENT_FEE | This fee covers the management of the B2B retailer portal, including acknowledging, handling, and routing purchase orders. The fee structure consists of two components: a minimum monthly charge that includes labor and tools required to manage the retailer portals and covers the first 20 shipments, and an additional per-shipment fee for any shipments exceeding the initial 20. |
$500 per month minimum covering the first 20 shipments; $50 per shipment for additional shipments beyond the initial 20 in a given month |
EDI Connection | RS_EDI_CONNECTION_RECURRING_MONTHLY_FEE | EDI connection fee is used to support the specialized engineering resources needed for effective EDI integration. The fee covers the setup costs for establishing, testing, and configuring the connection—covering even complex system needs—as well as ongoing monthly costs to ensure continuing data integrity and efficient transaction processing. | $200 per month per active EDI connection |
3rd Party Shipping | RS_PARCEL_PROCESSING_FEE | The fee applies when any merchants purchasing 3rd party shipping labels | $1.50 per label |
B2B Oversize Inbound Receiving Surcharge* | RS_OVERSIZE_RECEIVING_SURCHARGE | A receiving handling surcharge will be applied to inbound cartons/cases exceeding the standard size (longest side greater than 48 inches) or weight (greater than 50 lbs) restrictions. This fee covers the extra resources needed during receiving for oversized or overweight shipments. | $5 per carton |
B2B Oversize Storage Surcharge | RS_OVERSIZE_STORAGE_FEE | A storage surcharge applies to items longer than 48 inches. This charge is necessary because these oversized items cannot be accommodated by Flexport's standard racking system. | $30 per pallet per month |
B2B Oversize Outbound Handling Surcharge | RS_OVERSIZE_OUTBOUND_SURCHARGE | An outbound handling surcharge will be applied to handle outbound shipments exceeding the standard size (longest side greater than 48 inches) or weight (greater than 50 lbs) restrictions. This outbound handling surcharge increases with heavier weights, reflecting the extra effort required to manage these larger and heavier items. |
Charge per carton or per unit depending on outbound type.
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Value-added Services (VAS) | VAS are additional services offered by Flexport that go beyond the basic fulfillment process. These services can include custom packaging, special labeling, and kitting, etc. VAS pricing rates vary by services. Please contact your account manager for more details. | ||
Material Fee | For B2B orders, merchants will be directly billed for materials used, with the exception of supplied pallets, which are billed separately. The total fee includes the material cost plus a 15% fee. |
*Item Classification: Oversize items are those exceeding standard size and weight limits. Flexport defines these as items with a longest side greater than 48 inches or weights exceeding 50 lb.
Have more questions? Submit a request to Customer Support.