Frequently Asked Questions: Payment Methods

Questions

How do I change or add a payment method?

When do I input my payment information? 

Which payment methods does Flexport accept?

Does Flexport charge a fee when paying invoices with a credit card or PayPal? 

I can't add my credit card to the Flexport portal. What do I do?

I can't add my bank to the Flexport portal. What do I do?

Can we pay with Transferwise (Wise) or Payoneer?

What currency does Flexport accept payment in?

Can Flexport accept payment from China-based merchants?

Can I use a credit card with a billing address outside of the United States?

I'm worried about adding my bank information via Flexport Portal. What do we do?

 

How do I change or add a payment method?

Go to Flexport Portal - Billing and click Update Payment Method.

The example below shows a credit card that ends in 3458. Click Add New to add a new payment method.

Choose Direct Debit to pay via direct deposit (ACH).

Follow the instructions to input your bank account information.

 

When do I input my payment information?

You can input or update your payment method anytime at Flexport Portal - Billing. However, you are not required to input it until right before you complete your first inbound shipping plan.

Don't worry! Flexport will not charge your account until services begin. See How often does Flexport generate an invoice? for more information about your billing cycle.

 

What payment methods does Flexport accept?

Flexport accepts direct debit (ACH), credit and debit cards, and PayPal. Prepaid cards and direct wire transfers to our bank account are not accepted.

If you have multiple payment methods on your account, then we will use the primary payment method first. However, Flexport reserves the right to charge any of these payment methods as needed.

 

Does Flexport charge a fee when paying with a credit card or PayPal? 

Payments made by credit card, debit card, or Paypal will incur a 3% processing fee.

 

What currency does Flexport accept payment in?

Flexport only accepts payments in US dollars. The payment gateway will convert whatever currency you pay into US dollars.

 

Can we pay with Transferwise (Wise) or Payoneer?

Flexport does not accept these payment methods. Please use a different payment method (ACH, credit card, or PayPal).

 

I can't add my credit card as a payment method. What do I do?

This is usually an error from inputting the wrong numbers. Please double check the following:

• CVV number (3 digits for most cards, 4 digits for American Express)
• Address and zip code

If you continue to experience an error, please contact your bank and verify your information, or add another payment method like direct debit ACH or PayPal instead.

 

I can't add my bank as a payment method for direct debit. What do I do?

Double check that you are selecting the correct bank from the drop down list, and that you are providing the correct login information for your bank.

Note: If your bank is not supported by our verification platform (Plaid), please reach out to the Customer Support team to add your ACH payment method.

Can Flexport accept payment from China based merchants?

Yes, in general we can accept payment from these merchants. If you're having trouble adding your payment method to your account at Flexport Portal - Billing, we suggest the following:

1. Ask someone outside of China to input your payment method for you.
2. Use a VPN to log into Flexport portal and then input your payment method.
3. Contact us and our support team can input your info on your behalf.

 

Can I use a credit card with a billing address outside of the United States?

Yes, the address can be from anywhere.

 

I'm worried about adding my bank information via Flexport Portal. What do I do?

There's no need to be concerned because our systems are extremely safe. We use Plaid is used to manage the bank login procedure and Stripe to authenticate users. Before your bank payment method becomes valid, Stripe will require you to confirm two micro deposits into your bank account. This is a common security procedure in the banking industry around the world.