As product moves from your facilities to Flexport and eventually to your customers there are many potential reasons that product could go missing or be damaged.
Common reasons we would reimburse your account for lost or damaged products would include:
Whenever Flexport is reimbursing your account for lost product value we will look to reimburse the manufacturing value of your product (cost to purchase or produce the product). We may request a commercial invoice to validate your product costs to provide this credit. If you prefer, Flexport may instead reimburse 40% of the retail value of your product.
Flexport will reimburse a maximum of $300 per impacted sales unit. Products with estimated reimbursable value >$300 should not be submitted to the Flexport network.
These credits will reflect on your account and be used towards the next billing invoice.