As your products move through the supply chain—from your facilities to Flexport’s* warehouses and eventually to your customers—there are rare instances where items may go missing or become damaged. Flexport’s product reimbursement policy outlines how we handle these situations and ensure fair resolution.
Claim Types Eligible for Reimbursement
The following claim types may result in reimbursement:
- Lost Order Claims: Orders that are lost during transit or fulfillment.
- Inbound or Inventory Discrepancies: Issues identified during inbound shipment or inventory processing.
- Damaged Inventory: Products damaged while in Flexport’s care.
- Package Auto-Replacement: Orders automatically replaced due to loss or damage.
Reimbursements are processed in accordance with the Terms of Service. Approved credits will be applied to your account and reflected on your next billing invoice.
Reimbursement Process
How Reimbursements Work
- Evaluation of Claims: Each claim is reviewed based on the type of issue (e.g., lost, damaged, or inventory discrepancy) and supporting documentation provided.
- Credit Issuance: Once approved, reimbursement credits are applied to your account. These credits can be used toward future invoices.
Note: Reimbursements are limited to the terms outlined in the Terms of Service.
Have More Questions?
If you have additional questions about our product reimbursement policy or need assistance with filing claims, please contact our Support Team.
*Flexport operates Deliverr as a subsidiary; legal agreements are entered into with Deliverr as the contracting entity.