Where can I view my credits?
Open Billing to see your current credit balance — a sum of all available credits you currently have on your account.
Click 'View History' to see a list of which credits were added to your account and when. This list includes credits given to your account by our support team for appeasement, as well as credits given by our growth team for promotion.
Credits are automatically deducted from your balance on your next invoice. Your PDF invoice will show how many credits were applied to that particular invoice. Because credits are pooled together ike a bank account balance, we cannot exactly link a given credit to a particular invoice.
How and when are credits issued to my account?
Credits given for support/appeasement will be issued as soon as a Flexport representative approves it and enters it into our system.
Credits given for growth/promotions will be issued shortly after the offer is over. For example, promotional credits for inbounds will be applied within 2 to 3 weeks of your eligible inbound shipment for that promotion.
Please note that all promotional offers are temporary. Refer to the offer email to see when the offer expires. Terms and conditions may apply. See the help articles for specific offers below.
What is the policy for credits vs. refunds?
Flexport's policy is to provide a credit that will be applied to future invoices.
My company requires a new Vendor Form to be completed in order to continue business with Flexport. Where do I find this information?
Please contact us for further assistance to get a vendor form.
Can Flexport provide their EIN so my goods can clear customs?
No, Flexport does not serve as the BO (beneficial owner) of any products. It is standard practice in the freight forwarding industry for those services to act as the BO for non-US entities. This requires the merchant (Seller) to sign a POA (Power of Attorney) through the (CHB) Customs House Brokerage of the freight forwarder to act on their behalf in regards to US Customs.
My company is looking for a trade/credit reference document, how do I get one?
Please contact us for further assistance.