Overview
The Order Pricing Details feature allows you to view a transparent breakdown of costs for individual orders, including any applicable discounts. This helps you understand exactly what you're being charged for each order and verify that your negotiated rates are being correctly applied.
When to use:
- "We just updated my rates, how I can confirm they're being billed correctly by looking at specific orders?"
- "How can I see all the surcharges that were applied for a certain order?"
- "I'm a new merchant - I'm noticing the charges for my recent orders seem different from what was outlined in my rate card. How can I understand the discrepancy?"
Where to Go:
- Seller Portal -> Orders -> Ecommerce Orders
- Click on individual order line to go to the Order Details page
- Note: We only show price and breakdown once an order has shipped
- Click the blue "View Details" button next to the order cost in the top section of the order page
Understanding the Pricing Summary
When you click "View Details," a Pricing Summary popup appears showing:
Common fee types you may see include:
- Outbound Fee
- Fragile Surcharge
- Additional Pick Surcharge
- Order Level Fees (like Branded Packaging)
This feature offers complete transparency into your order costs, allowing you to see both the original pricing and any discounts applied based on your specific rate agreement with Flexport.