This article reviews Flexport's Fulfillment Service Levels and associated Service Level Agreements (SLAs).
US Domestic Fulfillment Service Levels
For domestic orders, you have the option to select Standard, Flexpedited, Expedited 3-Day, Expedited 2-Day or Expedited 1-Day. Please review the table below to identify the service levels that best suit the needs of your business and ensure they are correctly mapped in Seller Portal.
For orders shipping internationally, please refer here.
| 2025 U.S. Domestic Service Levels | Expected Delivery Speed | Overview |
|---|---|---|
| Standard | 3-7 days | Our most economic fulfillment service. Strategically distributed inventory will have most orders delivered within 5 days. |
|
NEW! Flexpedited
|
2-3 days |
To increase both speed and reliability for Fast Tags Programs (Walmart Fast Tags, Shopify Fast Tags, EBay Fast Tags & ShopPromise), we are launching a new delivery speed to power Fast Tags Programs – introducing Flexpedited! Flexpedited uses data to dynamically upgrade delivery speeds to three days or less whenever possible via ground shipping methods. With Flexpedited, we project that on average 70% of shipments within our network may be eligible for an upgrade compared to 26% of shipments that are eligible via our Standard service level (upgrades vary by merchant). Flexpedited allows you to offer faster shipping without incurring the higher cost of Expedited services. Going forward, if you want to leverage Fast Tags, you must use Flexpedited services. Starting February 8, merchants using Fast Tags Programs will be enrolled in the Flexpedited service level and associated rates. Flexpedited service follows a 'pay for what you get' model, so for orders that do not qualify for three days or less delivery promises, only Standard rates apply. |
Expedited 3-Day |
3 day |
Ideal for orders that need to arrive at the destination within the number of business days specified in the service level name. Expected delivery speeds are only applicable for contiguous United States and not for regions outside of it (e.g., AK, HI, etc.) Note that shipments previously labeled "Non-Fast Tag" 1,2, or 3 day shipping will now be labeled as "Expedited" 1, 2, or 3 day in the Portal. |
Expedited 2-day |
2 day |
|
Expedited 1-day |
1 day |
Note: Expected delivery speeds are subject to service level agreement times as detailed here.
You must match your shipping options to one or more of the above service levels to ensure your orders are being fulfilled accordingly. If you’ve previously mapped your options and would like to maintain them, no action is required from you.
Having a fast shipping badge on your website can increase trust and boost conversion. If you wish to enroll in Fast Tags, please follow the Help Center instructions for Shopify, Walmart, and Ebay. If you wish to remove Fast Tags and ship with Standard rates instead of Flexpedited, you will need to turn off Fast Tags using the instructions linked here for all items, or to turn off by item, use the instructions linked here. For Shopify Fast Tags, prior to Fast Tag deactivation, you must also ensure you have set up a default shipping method on Shopify (instructions linked here).
Flexport Fulfillment SLAs
Once an order is in the Processing status (i.e., after any bad address or inventory errors have been resolved), the following delivery SLAs apply according to the shipping service level.
- Orders given the Processing status prior to 11AM PST / 2PM EST will typically ship the same day.
- Orders given the Processing status after 11AM PST / 2PM EST will typically ship the next business day.
Please note: marketplace orders will normally ingest with an anticipated ship date and delivery date that is passed directly to Flexport from the marketplace. This is shown on the order page as "Promised By" dates. If an order does not ship the following day as outlined above, but ships by the 'Promised By' date listed in Flexport Portal, then this order is still considered to be shipped on time.
See the delivery SLAs listed below for an explanation of how much time to expect for your orders to be delivered from the ship date. Note: “Day one” is considered to be the day after the order is initially promised to ship. If the order is re-processed or has any type of delay in shipment, the order will be expedited (at no cost to you)to meet the initial delivery SLA. Note: the actual ship method or carrier used per order may vary.
- Ground - delivered within 7 business days
- 3-Day - delivered within 3 business days
- 2-Day - delivered within 2 business days
- 1-Day - delivered within 1 business day
-
When can your customers expect to receive an order?
Here are a few examples to understand Flexport’s delivery speeds.
Example 1: 3-day shipping during a holiday
Let’s say your customer places an order with 3-day shipping on November 23 after 11AM PST / 2PM EST. Your customer would receive the delivery on November 30.
Example 2: Ground (7-day shipping), no upcoming holidays
Let’s say your customer places an order with Ground (7-day shipping) on April 4 before 11AM PST / 2PM EST. Your customer would receive the delivery on April 13.
Example 3: 1-day shipping, no upcoming holidays
Let’s say your customer places an order with 1-day shipping on February 8 after 11AM PST / 2PM EST. Your customer would receive the delivery on February 10.
-
Exclusions and limitations
Peak Season Service Update
Flexport will make every effort to maintain our standard delivery service levels throughout the busy holiday season. However, please note that service performance may be impacted by increased shipping volumes during the following peak periods and other uncontrollable factors.
Peak Season Period: November 1, 2025 – January 10, 2026
- Black Friday (Nov. 28th)
- The week of Cyber-Monday (Nov. 30th - Dec. 6th)
- Peak Weeks (weeks of 11/30, 12/7, 12/14)
- December 12th - 25th
- New Year’s Eve (Dec. 31st)
Additional Factors:
- Warehouse holidays
- Unforeseen technical issues or “Bad Address” alerts
- Carrier disruptions outside of Flexport’s control
We recommend planning shipments accordingly during these periods to help ensure timely delivery.