Non-compliance fees are charged per unit and/or per box. Flexport tries to capture photo evidence of non-compliance where possible.
For Non-Scannable, Incorrect, or Missing Barcodes, your per unit fee will be based on your Inbound Performance Level.
Non-Compliance Fees
| Fee Type | Fee Explanation | Fee Reasoning | Fee Applied |
| Non-Scannable, Incorrect, or Missing Barcodes |
Flexport requires a correct, legible barcode on each sellable item. |
Non-compliant barcodes prevent fulfillment centers from receiving your inventory. Flexport must dedicate extra resources to resolve this issue and ensure your products are properly stocked. |
Standard: $0.45 per unit Repeat: $0.60 per unit Critical: $0.75 per unit |
| Inaccurate Shipping Plan Quantities |
The SKU quantities you input on your Shipping Plan must match what you are inbounding to Flexport. If your plans change, you will need to update this on Flexport Portal. Fees apply to unexpected SKUs, short ships, and over ships. |
Inaccurate quantities affects our resource and inventory planning, and causes our team to do unnecessary investigations. |
$0.30 processing fee per unit |
| Non-Scannable, Missing, or Duplicated Box Contents Labels |
Each box shipped to Flexport must be labeled with its unique Box Contents Label, which specifies the products and units inside the box. |
Boxes with non-scannable, missing, or duplicated Box Contents Labels cannot be processed and require manual label creation at Flexport's Crossdock or Fulfillment Centers. |
$1.75 per label |
| Missing Prep Pallet Labels |
This only applies for pallets shipped through Prep Services. Other freight inbounds do not require pallet labels. |
Requires additional manual work for operations teams to problem solve if prep was expected vs unexpected (i.e. non-compliant). |
$20 per pallet |
Disputing Non-Compliance Fees
If you think Flexport incorrectly charged your account, please contact support.