Non-compliance fees are charged per unit and/or per box. Flexport tries to capture photo evidence of non-compliance where possible.
Non-Compliance Fees
| Fee Type | Overview of Non-Compliance Fees | Fee Reasoning | Fee Applied | Prep Fee | Wholesale (B2B) Fee |
|
Non-Scannable, Incorrect, or Missing Barcodes |
Flexport requires a correct, legible barcode on each sellable item.
|
Non-compliant barcodes prevent fulfillment centers from receiving your inventory.
Flexport must dedicate extra resources to resolve this issue and ensure your products are properly stocked.
|
$0.50 per unit |
Not Applicable |
Not Applicable |
|
Illegible lot and/or expiration date - Relabeling needed |
|
A relabeling fee will be applied to cover the labor and materials needed to correct the labeling issue. |
$0.50 per label |
Not Applicable |
Not Applicable |
|
Missing Box Contents Labels (CDSKU labels)
|
Each box shipped to Flexport must be labeled with its unique Box Contents Label, which specifies the products and units inside the box.
|
Boxes with non-scannable, missing, or duplicated Box Contents Labels cannot be processed and require manual label creation at Flexport's Crossdock or Fulfillment Centers.
|
$4 per carton or issue |
$4 per carton or issue |
Not Applicable |
|
Unknown Product Labels
|
Product arrives must have a label that was added to the inbound |
Products with unknown product labels need to be stored until merchant links correct barcode to inbounded product.
|
$5 flat fee per DSKU per site |
$5 flat fee per DSKU per site |
Not Applicable |
|
Under / Over Receive |
This fee will be charged if the SKU quantity received is more than expected per the inbound shipping plan. For D2C inbounds this is charged at the Carton level. For B2B inbounds this is charged at the PO level. |
When more units are received than declared in the inbound shipping plan, it creates operational inefficiencies and requires increased labor. |
$4 per carton (D2C)
|
$4 per carton |
$10 per PO |
|
Unexpected Receive |
This fee will be charged if we receive SKUs that are not included in the inbound shipping plan. For D2C inbounds this is charged at the Carton level. For B2B inbounds this is charged at the PO level. |
When unexpected SKUs are received that are not included in the inbound shipping plan, it creates operational inefficiencies and requires increased labor. |
$4 per carton (D2C)
|
$4 per carton |
$10 per PO |
|
Unexpected Case Pack Configuration |
This fee will be charged if SKUs arrive in a different Case Pack configuration than declared in the inbound plan. For D2C inbounds this is charged at the Carton level. For B2B inbounds this is charged at the PO level. |
When a case is received with a different case pack configuration than what was included in the inbound plan, it creates operational inefficiencies and requires increased labor. |
$4 per carton
|
Not Applicable |
$10 per PO |
|
SIOC non-compliance |
As detailed in our long-standing product requirements, items weighing over 20 lbs or larger than 18” x 14” x 8” are required to ship in their own container (SIOC). If an item does not meet SIOC requirement, additional fees will be applied to cover the extra handling and packaging necessary to meet compliance standards. This surcharge will be applied at outbound.
|
The SOIC non-compliance fee is intended to support the additional effort needed to ensure proper packaging and meet carrier requirements. |
$6 per unit |
Not Applicable |
Not Applicable |
|
Missing Appointment Fee
|
Our warehouse requires appointments for all inbounds.
|
Inbounds that arrive without an appointment disrupt warehouse operations causing operational inefficiencies.
|
$250 per trailer |
Not applicable |
$250 per trailer |