At Flexport*, we aim to minimize disruptions to your daily operations by proactively managing inventory damage and expiration issues. This article explains how damaged and expired units are identified, handled, and communicated to sellers.

 

Damaged and Expired Units in Inventory

Proactive Identification and Notification

• Damaged Units: If inventory is damaged while stored at Flexport’s warehouses, we will notify the seller immediately via email. Damaged units are flagged as a Flexport-caused issue, and reimbursement will be provided in line with the Terms of Service.
• Expired Units: Expired inventory is flagged as a seller-caused issue, and no reimbursement will be issued. Sellers will be notified promptly to take necessary action.

Notifications for damaged and expired units will be shared via email. Detailed claims information can be accessed in the Seller Portal under the Inventory tab for the specific product SKU.

 

Disposition of Damaged Units

Automatic Disposal

• Damaged units identified in inventory will be disposed of automatically after 7 calendar days unless deemed hazardous or leaking. Hazardous units are disposed of immediately upon identification.
• Disposal is free of charge, but please note that damaged units cannot be returned or restocked.

Restricted Products

Flexport does not provide reimbursement for products listed in our Restricted Products list. This includes expired units.

Disputing Resolutions

If you believe the resolution for a damaged unit is incorrect:

1. Navigate to the damaged unit details page in the Seller Portal.
2. Use the “Dispute Resolution” option at the bottom of the page to submit your dispute.

Disputes trigger a manual investigation by our Support Team to ensure fair resolution.

 

FAQs

How will sellers be notified of damaged units?

Sellers are notified via email. Detailed claims information, including reimbursement status, affected unit count, product name, cause determination (Flexport-caused vs. seller-caused), date found, and photos, is available in the Seller Portal under the Inventory tab.

 

When will the reimbursement credit show up on the seller’s account?

Reimbursement credits are processed within 1–2 billing cycles. For more details, refer to our Billing / Invoice FAQs.

 

How do sellers submit for dispute?

Sellers can submit disputes using two methods:

• Through the Seller Portal’s Inbounds Problems Page under claims details. This generates a Zendesk ticket for manual investigation.
• Via the damaged unit notification email, which links directly to the ticket submission page.

Once submitted, the claim status changes to “WITH Flexport.”

 

What happens if my invoice price exceeds 40% of the harvested retail price?

Reimbursement will follow the Terms of Service.

 

Can I request additional information about damaged units?

Yes! Submit a request within 7 calendar days of receiving the damaged unit notification. After this period, damaged units are automatically disposed of.

 

Inbound Shipment Damage

If you have questions about how Flexport handles damage during inbound shipments, refer to this article: What Happens When a Damaged Unit Is Identified During Inbound?

 

Have More Questions?

If you have additional questions about our product reimbursement policy or need assistance with filing claims, please contact our Support Team.

 

*Flexport operates Deliverr as a subsidiary; legal agreements are entered into with Deliverr as the contracting entity.