You can now remove items from Flexport directly in sellerportal.flexport.com, without having to contact our support team.
Create a Removal Order
Go to sellerportal.flexport.com/inventory. Select the check boxes for each item that you want to remove. Click the "Create a Removal Order" button.
You can also go to the item details page for an individual item and click "Request Removal."
Next, enter the delivery address. This is where Flexport will send your items to when we fulfill your removal order. You can also search for and add more items to the removal order. Review the cost and notes and then click 'Review Order' to continue.
Review your order details and then click 'Confirm Order' to place the order.
Check the Status of a Removal Order
Once you create a removal order, you can check its status like any other order on Flexport. Just go to sellerportal.flexport.com/orders and search for the order.
To see only your removal orders, use the 'Order Service' filter. This will filter for only orders that we've fulfilled as a 'Ship-to-Address' service.
Cancel a Removal Order
If you need to cancel a removal order, just open the order and cancel it like normal. Removal orders are subject to Flexport's normal cancellation policy.
Frequently Asked Questions
Where can Flexport ship removals?
Flexport can only issue removals within the United States (including Alaska and Hawaii).
We strongly discourage Flexport sellers from creating removals to be sent to Amazon FBA and WFS. Instead, we recommend submitting a removal to yourself or your own warehouse and then submitting inventory to Amazon / Walmart.
Flexport does not recommend removals to FBA or other fulfillment center service's for a few reasons:
1) Flexport is not able to customize our removal orders to adhere to other fulfillment service's packaging specifications
2) Flexport is not able to work with Amazon or other fulfillment center service's to locate missing inventory should an order claim need to be placed.
How long do removal orders take?
Removal orders will take upwards of three weeks to complete. Just like a normal Flexport order, the removal order will have a Promise By date that is shown on the removal's order page. Pending any delays from carriers or our warehouse network, removals orders may take longer to arrive at their destination.
How much does a removal order cost?
When creating your removal order, you will see the cost of your removal on the last page before submitting the order. The removal cost covers the entire cost of picking, packing, and shipping the inventory. Learn more about exactly how we calculate the removals fee.
Can I have my removals all boxed together or know the specifications?
This is not something we can guarantee at this time due to the way our network is set up. The shipment generation algorithm for removals already tries to create shipments that are as large as possible, but since we spread inventory across many fulfillment centers throughout the country in order to provide cost-effective fast shipping, it's sometimes impossible to fulfill a removal order as a single shipment.
To completely avoid these small shipments, we would need an intermediary facility that packages the separate shipments into one batch. Flexport does not currently have this capability.
Can I remove my inventory with my own truck(s)?
We do not currently allow this since we do not support 3rd party carrier pickups from our facilities.
I chose to remove all of my inventory, but the create Removal order page only shows 20 SKUs; where is the rest of the SKUs?
When creating a Removal order, we do not currently display more than 20 SKUs at once. We recommend adding the SKUs one at a time or creating Removal orders with 20 SKUs each.
What if the tracking information hasn't been updated yet?
The tracking information assigned to track removals is usually determined by the number of units being removed. When removing smaller quantities, national carrier tracking information will be assigned and usually updated accurately. However, when moving larger numbers of units through freight carriers, there are sometimes complications with order status updates.
From time to time the order status may be stuck on Processing. Flexport does our best to avoid incorrect statuses and we manually update freight order statuses when possible, but sometimes you will see orders that remain stuck in Processing. Please submit a request for further assistance.
What if there is an issue with my removal order?
Issues with removal orders are subject to our claims policy. Please contact our support team if you have any questions regarding your removal order or if you are unable to locate the shipment status using the instructions above.