Flexport is liable for loss of inventory due to inventory shortage, unexplained or mysterious disappearance of inventory only if the seller establishes that such loss occurred due to Flexport or the Flexport's warehouse partner's failure to exercise the care required of the warehouse or if the seller provides affirmative evidence that the warehouse used the inventory for their own purposes. Flexport shall in any case not be liable for inventory shrinkage up to 1.5% of inventory value on an annual basis.
In the case of such loss, please contact our support team and we will investigate it with the relevant warehouse provider.