Open the billing page to see your invoices. You can download each invoice in two different ways — a PDF summary version and a CSV line by line version.
PDF Summary Invoice
The PDF invoice shows all of your fees summarized by fee category (fulfillment, storage, inbounds, removals, returns, etc).
Credits (if any were applied to this invoice) will appear beneath the subtotal. These include both promotional credits from Flexport's growth team and appeasement credits from Flexport's support team.
Clawbacks occur when we charge you for a previously granted appeasement credit because we fixed the root cause. For example, if a credit was given for units that went missing during an inbound receive, but a later investigation recovered those units then we will issue a clawback. Clawbacks include claims retractions.
CSV Line by Line Invoice
The CSV invoice contains the detailed line items that make up the larger groups in the PDF invoice. For example, you can see storage fees per SKU and fulfillment fees per order.
Pricing & Understanding Your Invoice
What your fees are and how they are determined is a common question when trying to understand your invoice. Read the Pricing section in this Help Center to learn more.
Existing Flexport sellers can go to your inventory page to preview the fulfillment fees per SKU, or go to the inventory details page to preview the fulfillment and storage fees in more detail.
Potential Flexport sellers can use cost calculator to preview fees for individual SKUs.