Issue Type 1: I tried to reset my password on Flexport but did not get a mail with password reset link.
Resolution:
Your account may not have transitioned to native login yet, so watch out for an invitation mail in your inbox. However, if you are not able to access the Seller Portal or are logged out for any reason, please reach out to us at fulfillment-support@flexport.com to get this resolved.
Issue Type 2: My invitation link expired
Resolution:
You can get a brand new invitation link by resetting the password from the Flexport Login Screen. Here are the detailed steps for that:
Step 1: Navigate to app.flexport.com and enter your email address.
Step 2: Click on the Reset Password button and enter your email address again.
Step 3: After you request a new password link, you will receive a link in your email.
Step 4: After clicking the reset password link in your email, you will be able to successfully update your password.
Issue Type 3: I cannot login via Google, Facebook, Shopify, or Email/Password. Why?
Resolution:
We have now deprecated all logins on the seller portal except for Login With Flexport. To continue accessing the seller portal, please use Login With Flexport. In case you don't know the password, try resetting your password.
Issue Type 4: I logged in with Flexport but landed in the wrong account
If you were able to Login with Flexport and ended up in a new or unexpected account on the seller portal, it would be an account linking issue.
Customer Resolution:
We're here to help! Please reach out to us at fulfillment-support@flexport.com to get this resolved.