Having problems with how Shopify orders are being passed to Flexport? We've listed some common problems in this article that might resolve your issue. If you still have problems, please feel free to contact our customer support team.
Problems with order import
Many issues related to order import from Shopify to Flexport are a result of an incorrect configuration. Follow the steps in this article Which Shopify Configuration Should I Use? to determine which configuration to use, and then how to set it up.
The Flexport USA location is missing rates
One order receiving multiple shipping rates
When Multi-Origin Shipping is activated, any time an order is fulfilled by more than one location (i.e. Flexport and your own warehouse for example), the total calculated shipping rate will be billed for each location at checkout.
For example, if one order contains an item shipped from Location A for $5 and Location B for $5, the total shipping cost for the order would be $10. However, with Single-Origin Shipping, the customer's shipping costs would be reduced to only $5.
To solve this, please submit a case with Shopify Support to request for your account to be updated to having Single-Origin Shipping. This will prevent orders from having multiple shipping rates moving forward.
Double check your third party plugins
Most common issues when dealing with the Shopify integration are related to using other third-party plugins for shipping or fulfillment (such as Shipstation), or in general plugins that modify an order after it has already been placed and passed on to fulfillment (such as Zipify).
We encourage you to limit or disable your use of those other plugins, or to read their help docs and configure them so they do not interfere with the automatic importing and fulfilling your orders. Of course, please contact our customer support team if you have specific concerns.