From time to time there will be instances where Flexport is unable to fulfill (or completely fulfill) an order. When these situations arise you will receive a consolidated email notification from Flexport at 2PM ET/12PM PT with a list of impacted orders.
These changes in fulfillment status happen for a few reason:
- Stocked Out SKUs
- Manual Inventory Adjustments in the Listing Tool
- Mislinked SKU
Below you’ll find a breakdown of the notifications you may receive in these cases along with the action required from you:
- Partially shipped order(s) because of a stockout: Self-fulfill the SKU(s) that Flexport has not fulfilled. Update the listing tool or marketplace as needed. The order status in the Flexport Portal will read “Shipped”
- Cancelled Fulfillment(s) because of a stockout: Either a) Self-fulfill these orders, OR b) cancel these orders in the marketplace/shopping cart. The order status in the Flexport Portal will read “Cancelled”
- Cancelled Fulfillment(s) because SKU was never inbounded to Flexport: This error occurs when a manual inventory adjustment has been made in your listing tool or if the SKU is not linked correctly to your listing tool. If you believe you have inventory for this item, you may have mis-linked your product - click here to learn more. In the meantime either a) Self-fulfill these orders, OR b) cancel these orders in the marketplace/shopping cart. The order status in the Flexport Portal will read “Cancelled”