You can search for a particular order in the following ways:

1. Order number (from the channel where the order was captured. e.g., Amazon, Walmart, Shopify etc.)
2. Channel
3. Destination address
4. SKU or DSKU of a product included in the order
5. Status (shipped, processing, in transit, delivered, canceled)
6. Name of the customer

I still don't see the order

If an order has been placed in your listing tool or marketplace and has been assigned to Flexport, but has not yet appeared in your Flexport Portal, search the exact order number assigned by the listing tool or marketplace. It may be that you need to take action to fix the order ingestion issue. Otherwise, there may be a normal hold or integration issue, which you can troubleshoot with these steps. If you still do not see the order  after at least two hours, please contact Support.