Restricted Products

Currently, Flexport does not allow any of the following types of products in our network.

If products in violation of these guidelines are submitted to the Flexport network they will be returned or disposed of at the cost to Merchant. Flexport is not responsible for any costs or losses incurred related to these products. Products that cannot be safely returned will be destroyed.

• Products classified as 'hazardous' by the US DOT (e.g. aerosols, perfumes, etc.)
  
  • Batteries are considered hazardous per US DOT, but Flexport is allowing certain batteries to our network. Please review our help center on Inbounding Battery Products.
    
• Any products that require special labeling or handling, which Flexport cannot provide, including sterilized location and upright/directional storage control
• Products with legal restrictions or prohibited by law in the place of origin, the destination, or any sites through which the products may travel
• Products that have been illegally replicated, reproduced, or manufactured
• Products that require any additional preparation before shipping or storing
  • If your product requires additional prep work, please review Flexport Prep
• Products with unauthorized marketing materials
• Products requiring specific licenses to store or distribute including:
  • Live plants and animals 
    • Seeds are accepted - click here for Seed Product Requirements
  • Alcoholic beverages
  • Ammunition & Firearms (Including BB and airsoft guns)
    
  • Tobacco
  • Prescription pharmaceuticals and pseudo pharmaceuticals
  • Explosive or hazardous products
  • Unique or one-of-a-kind materials
  • Precious metals (gold, silver, etc.)
• CBD Products
• High-value products, or restricted monetary equivalents, including:
  
  • Cash equivalents, gift cards, gift certificates
    
  • Products with a replacement value exceeding $300 (Flexport product reimbursement policy)
• Non-conveyable products, or products that violate Flexport's dimensional/weight requirements
• Defective and/or damaged products
• Adult, "Adult use only," adult-oriented, or adult-themed products are restricted unless it meets the discreet packaging requirements below, except for the name of the product on the barcode: Discreet packaging should be opaque with no visibility to the product.
  If transparent packaging, the item must not have any explicit sexual images or words.
• Posters or flyers which require rolling or packaging to prevent crushing
• Products or product packaging that deteriorate or get damaged during the handling in the warehouse or transportation or during extended storage or after being dropped and vigorously shook
  • e.g. Sacks of flour/sugar/food that is in paper wrapping
• Products that Flexport otherwise determines as unsuitable

Reserve Storage restricted products include the above product categories including the following: 

• Pesticides
• Lubricating Oils, Chemicals, Fuels
• ALL Flammable Liquids
• Tires

We reserve the right to deny removal requests for and destroy any inventory identified as counterfeit.