An item won't have the Fast Delivery badge if:
- The item is not fulfilled by Flexport
- There is no inventory in the customer's area
- You have turned off Shopify Fast Tags for the item in Flexport Portal
Flexport won't add a Fast Delivery shipping option for carts that include such an item.
If a customer checks out with a single item without the Fast Delivery badge, Flexport simply won't add any shipping options (make sure you have default options set up for these situations). If a customer checks out with one item with the Fast Delivery badge and one item without the Fast Delivery badge, Flexport will add a FREE Standard Delivery shipping option with a note explaining that the customer can check out separately to get Fast Delivery.
There are some exceptions when we can't add the FREE Standard Delivery shipping option with instructions:
- If some of the items are in a different Shopify location, Shopify will combine shipping rates for the locations, which will remove this method.
- Shopify currently removes the instruction note for customers checking out with saved Shipping and Payment info.