Prep and Inbound Shipment Status
As soon as the products are received and sorted to the Prep station, the Prep team requires at maximum three business days to finalize the preparation process. When the Prep process begins, the status will update to “With Prep”. Once Prep is completed, the status will update to "Forwarding". If there is non-compliance, this will cause delays as normal Service Level Agreements (SLAs) no longer apply.
| Status | Description |
| Ready to Ship | Your shipment has been created. Your shipments are either ready to ship, or are already in transit. |
| In Transit |
Your shipment is on its way to the fulfillment center. If we do not have any tracking information, your shipment will go directly to Forwarding status once the fulfillment center has begun receiving. |
| With Prep |
Your shipment has been received by the crossdock and our Prep team is processing your shipment. This will take up to 72 business hours, unless your shipment is non-compliant. *This status applies only if you requested Flexport Prep on a 'Forwarding' shipping plan. |
| Forwarding | Indicates that our Prep team has completed processing your shipment |
Additional status will be associated with standard inbounding and fulfillment processes. Learn more about shipping plan statuses at Understanding Inbound Shipment Status.
Viewing Prep Details
You can view details regarding your prep job in two locations: Inbound Shipping plans, and Prep Tab.
Inbound Shipping Plan:
When clicking into the Shipment page for an Inbound with Prep, you will be able to see a Prep Details card that summarizes the status of your Prep job.
This card will provide different information depending on the status of the Prep job including:
- Prep services requested
- Prep started date
- Estimated Prep completed date
- Prep completed date
Prep Tab:
When clicking into the Prep tab, you will be able to view all Prep jobs across your Inbound, Replenishment, and Wholesale orders. This list view will contain the unique identified for your prep job, the prep services, source (e.g. Inbound), Origin, Destination, and more detailed Prep Statuses.
| Status | Description |
| Created | Your prep job has been created. |
| Received | Your prep job has been received by our Prep operators, and is in the Prep area to be processed. At this point the Prep 3 day SLA begins. |
| In Progress | Your prep job is in progress by our Prep operators |
| Completed |
Your prep job is complete, and your shipment is moving out of prep to the next stage (e.g. Forwarding) |
When clicking into a specific Prep job you can see additional details: Estimated or Invoiced Prep cost, prep started and completed dates, and expected and completed SKUs/Units for each Prep service.