This article explains what each status in your Flexport portal means, what's happening at each stage, and what to do if something looks wrong.
Order status reference
| Status | What it means | Action needed? |
|---|---|---|
| Processing | Order received and in the fulfillment queue. Typically ships within 24 hours. | None if under 24 hours. See Error states below if delayed. |
| Label Created | Shipping label generated. Order is at the warehouse awaiting carrier pickup. | None. Tracking activates after the carrier scans the package — not at label creation. |
| In Transit | Carrier has picked up the order and it's moving toward the delivery address. | None. If no scan for 7+ days, Flexport will alert you. |
| Out for Delivery | Package is on a vehicle for delivery today. | None. |
| Delivered | Carrier has confirmed delivery. | None. If the recipient didn't receive it, see My shipment is lost. |
| Late Ingestion | Order arrived from your marketplace or listing tool later than expected. Promised-by dates are recalculated automatically. | If this happens frequently, check your channel configuration. |
| Invalid Address | Delivery address requires verification. | Contact support with a corrected address. |
| Stockout | One or more items are out of stock at the fulfillment center. | Contact support — options include hold, cancel, or partial ship. |
| SKUs Never Inbounded | Order contains SKUs that have never been sent to Flexport. | Inbound the SKUs before resubmitting the order. |
| Invalid Product Dimensions | One or more items have missing or invalid dimensions or weight on file. | Update the product in your Seller Portal. Order will reprocess automatically. |
| International Address | Order cannot be shipped internationally at this time. | Contact support. |
| Cancelled | Order has been cancelled and will not be fulfilled. No fulfillment fee applies. | If you didn't request this, contact support immediately with your order ID. |
Flexport will automatically upgrade shipping speeds at no cost to meet your Promised By Dates. Promised By Dates are only recalculated after an invalid address verification or a late ingestion from your channels.
Error states
If your order is on hold with an error, here's what each one means and what to do:
Processing Delay
Order is experiencing a delay due to a technical issue. Flexport will typically reprocess automatically. If the order has been stuck for more than 72 hours, contact support with your order ID.
Missing product information
Your product is missing dimensions or weight. Update the product in your Seller Portal under Products — the order will reprocess automatically once updated.
Address could not be verified
The delivery address failed validation. Contact support with a corrected address.
Carrier unavailable
No carrier could be selected for this shipment. This typically resolves within 2–4 hours. If it persists past 12 hours, contact support.
Special handling required
The item requires special carrier routing (oversize, hazmat, etc.). Contact support — we'll provide a realistic timeline.
Reprocessing loop
If your order has already been reprocessed once and is still stuck, contact support immediately and note that reprocessing has already been attempted. This requires escalation to our engineering team.
The order journey
A typical order moves through these stages in sequence. You can follow this in real time using the Order History tab on your order detail page — toggle it to see a timestamped log of every status change.
Processing → Label Created → In Transit → Out for Delivery → Delivered
Most orders move through all five stages without stopping. When a stage takes longer than expected — or an error appears — the sections above explain what's happening and what to do.
The Order History tab also shows your Shipping and Delivering dates alongside whether each milestone was On-Time or Late, so you have a complete picture of the order's performance.
Amazon orders
If you're fulfilling Amazon orders through Flexport, any processing delay is urgent. Amazon On-Time Shipping (OTS) penalties apply regardless of cause. Contact support immediately if an Amazon order has been in Processing status for more than a few hours beyond the expected ship time — don't wait until the 24-hour mark.
When to contact support
Processing for less than 24 hours
Wait — this is the normal range.
Processing for 24–72 hours with no update
Contact support.
Processing for 72+ hours
Contact support immediately.
Label created, no carrier scan after 24 hours
Contact support.
In Transit, no scan for 7+ days
Flexport will alert you — reply to that alert.
Error state you don't recognize
Contact support with your order ID and the error text. We'll tell you exactly what's needed to unblock the order.
Amazon order delayed at all
Contact support immediately.
Always include your order ID when contacting support so we can pull your details without any back-and-forth.
Flexport Customer Support is available via Live Chat weekdays from 8am – 6pm EST in the Seller Portal.