Creating International Wholesale Orders

Creating an international wholesale order in the Seller Portal is simple and ensures your inventory is prepared for global shipments. Follow the steps below to successfully create your order:

Step 1: Start a New Order

1. Log in to the Seller Portal.
2. Navigate to the Orders -> Wholesale Orders section in the main menu.
3. Click Create Order

Step 2: Enter destination address details

1. Fill in the required address details and information such as:
   
   • Destination adress details

   • Recipient details (Phone Number, Email address)

   • Order reference or PO number

2. Click on next to add product details

Note: Please ignore the invalid phone number error 

Step 3: Add Product details

1. Search and add the products for the order or add in bulk using the upload file functionality
2. Click on next
3. Add the required quantity to be added for the products
4. Click on next

Step 3: Select Shipping method

Flexport currently doesn't offer integrated shipping for international orders and merchants are responsible for arranging shipping for international wholesale orders. Follow these steps:

1. Arrange Shipping:
   • Contact your preferred shipping provider to generate shipping labels for the order.
   • Ensure the labels meet the destination country’s requirements.
2. Select Shipping method
   • Indicate whether the order would be going out as parcel or LTL
   • For parcel shipments, you would be required to upload shipping labels in next step
   • For LTL, you would be required to share BOL once the shipment is ready to be picked up
     • For LTL, you can also schedule orders to be shipped in future using ship by date 

Step 4: Upload applicable labels

1. Upload Box Labels:
   • Click Drop your files here.
   • Select and upload the PDF or image files of the box labels. (Please ensure all labels are merged into single PDF as only single file can be uploaded)
2. Upload Commercial Invoices
   • International shipments require a commercial invoice for customs clearance. To upload prepare a commercial invoice that includes:
     • Sender and recipient information
     • A detailed description of the goods
     • Total value of the shipment
   • Click Drop your files here and attach the file.
3. Upload Shipping Labels / Pallet labels for LTL:
   • Click Drop your files here
   • Select and upload the PDF of the shipping labels. (Please ensure all labels are merged into single PDF as only single file can be uploaded)

Step 5: Review and Submit

1. Review the summary of order and charges 
2. Click on Submit

FAQs

Q: How do I track status of order?

A: You can track status of order from Wholesale orders page

Q: Can I edit the order after submission?

A: No, orders cannot be edited after submission. If changes are needed, cancel the order and create a new one.

Q: Can I upload multiple files for labels

A: No, currently only single file upload is supported

Q: Can I provide specific instructions for shipping the order

A: Please reach out to support for any instructions related to order. Support will let you know if the request can be supported or not.