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What rates are changing and when is the change going into effect?
Flexport is updating its DTC fulfillment pricing, which will automatically go into effect on February 5, 2026. You should have received an email notification of the rate increase on January 6, 2026. Our updated pricing will be live in the Seller Portal on February 5. For additional questions or support, please contact your account management team or our customer support team here.
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Why are my prices changing?
We are changing our rates at the beginning of the year as is industry standard. Carriers increase their rates at the start of every year, and labor and operational costs are both rising as well. We strive to mitigate rate changes and to absorb extra costs whenever possible; we’re increasing our rates to continue to provide you with quality fulfillment services.
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What is happening with other services I use, like Reserve Storage?
We are pleased to share that pricing for DTC base storage, Reserve Storage and Prep will remain the same. You will receive notice of any rate changes at least 30 days prior to the rates going into effect if any changes apply to you.
- What are the main pricing changes that are happening?
a. Updating base D2C fulfillment rates for all service levels.
b. Minimum Storage Charge per DSKU per Day: We are keeping our storage rates the same but increasing our daily minimum storage charge per DSKU from $0.01 to $0.10. This “bin minimum” change ensures we account for storage space needed for each individual DSKU while continuing to provide some of the most competitive storage rates in the market. Selling through or removing stale inventory will help you mitigate the impact from this change.
c. Marketplace Orders: Our fulfillment service relies on a broad network of carriers, allowing us to deliver cost-efficient and fast shipping to your buyers. However, certain marketplaces have implemented carrier restrictions that limit the carriers we can use for their orders. To ensure continued compliance with marketplaces’ carrier restrictions and SLAs, we are introducing new rate cards associated with each marketplace, which will replace our current 5% marketplace surcharge.
d. Dimension Rounding: We will round item dimensions to the nearest inch during outbound item billable weight calculations, reflecting what our carriers do.
e. Monthly Minimum Fee: As communicated in August 2025, starting in January 2026 we are increasing our minimum monthly fulfillment spend requirement from $500 to $5,000, meaning that merchants who spend less than $5,000 on fulfillment activities will be charged the difference on a monthly basis. For details about the charge and how to avoid it, please refer to this help center article.
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Can I remove or dispose of inventory before rates change?
Yes. Our removal and disposal rates are staying the same. There will be no change in removal or disposal SLAs: removal and disposal orders are typically filled within 10-14 calendar days. However, processing may extend to 30 days or more during the holiday season and peak removal season (February, March, August, and September).
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What is included with my fulfillment rates?
There are no changes to what is included in our base rates. For unit based pricing, fulfillment rates include inbound receiving*, inventory placement, picking, packing, packaging material, and shipping costs. For zone based pricing, fulfillment rates include inbound receiving*, picking, packing, packaging material, and shipping costs.
*Unloading Floor Loaded Containers is a value added service, which incurs a fee detailed in the "Floor Loaded Container Unloading" section of your rate card.
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Where can I find my updated rate card?
Our list rate card was linked in the price change communications. However, you may also find your updated rate card in the Seller Portal billing tab once rates go-live on February 5, 2026.
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Could I be charged peak fulfillment surcharges in 2026?
Yes, but Flexport's peak fulfillment surcharges will be determined by the peak surcharges levied by our carriers in Q4 2026. If they do not charge peak surcharges, we will not either. In 2025 we charged peak rates you can find here, which was in line or lower than carriers and other 3PLs.
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Why does the price change as a percentage vary across the different items I sell, or even for the same item but different units per order?
Flexport’s goal is to keep your costs as low as possible and provide you with the quality you expect. Our recent price changes reflect multiple factors including increased carrier, labor, and operational costs. These costs vary based on weight and units per order; therefore, we did not take a flat price change across our rate card and in some cases were even able to pass along slight cost savings. As you look at your rate changes, we encourage you to account for the mix of item weight and UPO to ensure you are accurately calculating the impact to your business. Please don’t hesitate to reach out to your account management team or our customer support team with any questions.
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Do I need to do anything ahead of the rate change?
No, there are no required actions from you. On February 5, 2026, your new rates will automatically go into effect.
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Why do the Seller Portal Inventory / Cost Calculator pages not always reflect the rates I am expecting?
The Seller Portal Billing “View Pricing” functionality does not accurately reflect rates for merchants on discounted pricing. If you have discounted rates and want us to send your updated rate card, don’t hesitate to reach out to your account management team
The Inventory rate calculator reflects pricing for each selected DSKU, depending on units per order, for unit based pricing merchants. While discounted merchants’ rates primarily reflect accurately, any custom discounts may not be portrayed correctly. Feel free to reach out to your account management team with any questions. If you are on zone based pricing, this functionality is not available due to the shipment-level variability of your rates.