What pricing is changing and when is the change going into effect?
As is standard with the industry, Flexport is increasing its fulfillment pricing, specifically on direct-to-consumer shipping (D2C Fulfillment), which will automatically go into effect on February 7, 2024. You should have received email notification of the rate increase January 8, 2024. Our updated pricing will be live in the Seller Portal beginning on February 7. For additional questions or support, please contact your account management team or our customer support team here.
What is happening with other services I use, like Reserve Storage?
At this time, pricing for other Omnichannel Services will remain the same - this includes Parcel, Reserve Storage, B2B and Prep. However, pricing is subject to change in 2024, and you will be notified 30 days in advance of any rate changes.
What is included with my fulfillment rates?
Fulfillment rates include inbound receiving, inventory placement, picking, packing, packaging material and shipping costs.
Why does the price change as a percentage vary across the different items I sell, or even for the same item but different units per order?
Flexport’s goal is to keep your costs as low as possible and provide you with the quality you expect. Our recent price changes reflect multiple factors including increased carrier and service provider costs, labor costs, and actual operational costs. Therefore, we did not take a flat price change across our rate card and in some cases were even able to pass along cost savings, specifically on heavy items and some lightweight items, too. The updated rates vary based on item weight and UPO compositions. As you look at your rate changes, please don’t hesitate to reach out to your account management team or support team with any questions.
How are Fast Tags changing, and how do I enroll in them or remove them?
Starting February 7, Fast Tags programs (Walmart Fast Tags, Shopify Fast Tags, EBay Fast Tags & ShopPromise) will exclusively be powered by our new “Flexpedited” service level and its associated rate card. If you want to maintain your Fast Tags, you don’t need to do anything - you’ll be automatically enrolled in Flexpedited. If you want to either enroll in Fast Tags (not enrolled today) or If you want to remove your Fast Tags, please see the specific instructions below.
As was previously mentioned, the intention of the Flexpedited service level is to give merchants as much access to fast delivery speeds as possible without exposing them to the most expensive upgrade costs (primarily air). We expect Flexpedited to enable three day or less shipping on approximately 70% of shipments across our network (based on 2023 shipment data, will vary by merchant) compared to roughly 25% for shipments on our standard service level for an estimated $1.10 more per unit (exact costs will vary by item weight and UPO). As always, if you’d like to ensure that 100% of your shipments arrive in one, two, or three days, you can enroll in those specific service offerings as well.
How to enroll in Fast Tags:
How to remove Fast Tags:
If you wish to remove Fast Tags and ship with Standard rates instead of Flexpedited, you will need to turn off Fast Tags using the instructions linked here for all items, or to turn off by item, use the instructions linked here. For Shopify Fast Tags, prior to Fast Tag deactivation, you must also ensure you have set up a default shipping method on Shopify (instructions linked here). All merchants, make sure your shipping mappings are set up accordingly with our 2024 service levels and their SLA list here, including Flexpedited.
Tell me more about your Flexpedited Promotion for Shopify Merchants
If you are a Shopify Merchant currently using Flexport’s Fast Tags or Standard delivery, we want to help you ship faster. For a limited time, when you upgrade your speed from Standard to Flexpedited, you may be eligible for 10% savings on Flexpedited shipping services (up to $250,000) through June 2024*. Fast delivery speeds can help increase sales up to 25% and we want to help your business grow this year! For more details, contact your account management team.
Do I need to do anything ahead of the rate change?
No, there are no required actions from you. On February 7, your new rates including Flexpedited (for current Fast Tag users) will automatically go into effect. However, here is a checklist for items you may want to review so there are no surprises:
Payment Method: If you wish to avoid the upcoming 3% fee applied to credit cards, debit cards, or Paypal, update your payment method to ACH (instructions to switch to ACH are linked here). Note: If your bank is not supported by our verification platform (Plaid), please reach out to the Customer Support team to add your ACH payment method.
- Fast Tags: If you currently use Fast Tags, please review the rate changes. If you want to use Flexpedited with the increased benefits and associated rates, there is no action required. If you want to maintain Standard speed and updated associated rates, you will need to deactivate Fast Tags and update your delivery speed (instructions linked above).
- SLA Mapping: Review your SLA mapping to ensure your speed and services are accurate and what you expect.
*Offer available only to current Shopify Merchants. Shopify Merchant refers to a company or customer who is currently using and paying for Shopify’s services. Offer is available for a limited time for all inventory entered into Flexport’s network and fulfilled by June 30, 2024. Offer provides for a discount of ten percent (10%) on the shipping fees for any Shopify shipment that is upgraded to “Flexpedited” shipping and fulfilled via the offer period. All cumulative discounts provided under this offer will be limited to a maximum savings of $250,000 per Shopify Merchant. Flexport reserves the right to change or cancel this offer at any time. All use of Flexport Fulfillment services will be governed by the Flexport Terms of Service for Distribution and Fulfillment Services located at https://www.flexport.com/terms-and-conditions/distribution_fulfillment_services_terms_and_conditions/.