Flexport Parcel supports international shipping with Delivered Duty Unpaid (DDU). For DDU orders, the customer will have to settle any import duties and tariffs in order for customs to release the package and have it delivered to the customer. Customs or the carrier will contact the customer once the package arrives in the destination country.
It is important to make your customers aware ahead of time that they will need to pay these fees. Otherwise, you risk customer frustration when they realize there is an additional cost before receiving their item.
International shipping requires the following information for each package:
- Country of origin: the country of manufacture, production, or growth of the product
- Tariff code: a product-specific code as documented in the Harmonized System (HS) maintained by the World Customs Organization (WCO). Tariff codes exist for almost every product involved in global commerce. Required on official shipping documents for tax assessment purposes, a tariff code ensures uniformity of product classification worldwide.
- U.S. International Trade Commission tariff code lookup tool
- Customs value: the price a customer pays when they buy the product
Our Service Level Agreements (SLAs) for our international shipping services are 3-15 days.
Region | Zone | Service Level Agreements |
US continental, excluding military and diplomatic mail | 1-8 |
Standard (1-7 business days) Expedited (1-5 business days) |
Alaska, Hawaii, Virgin Islands, Puerto Rico, American Samoa (AK/HI/VI/PR/AS) | 9 | Standard (3-15 business days) |
Guam (GU) | 10 | Standard (3-15 business days) |
Military and diplomatic (APO/FPO/DPO) | 11 | Standard (3-15 business days) |
International destination | - | Standard (3-15 business days) |