How often does Flexport generate an invoice?
Our billing cycle is every two weeks. This cycle begins at the first inbound shipment into Flexport's warehouse network.
- If your first inbound shipment used Flexport's rates, then your billing cycle will begin the day that you purchase your inbound shipping labels within our seller portal.
- If your first inbound shipment used your own rates, then your billing cycle will begin the day that your first inbound shipment arrives at one of our fulfillment centers.
Why are invoices sometimes not on a standard cycle?
Usually this is because we paused billing to investigate an issue. If your invoices are not on an exact two cycle, this only affects when the invoice was created. We will still charge you for all billable events that happened after your last invoice and before or on the current invoice date.
What are Flexport's payment terms?
Our payment terms are due upon receipt. This means payment is due as soon as the invoice is created.
When I submit an inbound on Flexport's rates, am I charged for that shipping plan even if I don't actually send inventory?
When you complete an inbound on Flexport's rates, Flexport charges you the inbound shipping cost based on the estimated package dimensions & weights.
By accepting 'Accept and charge', you agree to the Terms of Service and will be charged. You will no longer be able to modify previously completed steps on any shipment in this shipping plan. Your final invoice amount may vary due to carrier pickup fees (not included in the quote) and carrier verification of weights and dimensions.
If you do not plan on sending in the shipment please contact us for further assistance.
Are multiple inbound and outbound fees all added up together and labeled as one single charge?
Yes, they are grouped together on the PDF invoice. The CSV invoice has all of the items decomposed line by line. For more details please read: How do I view details about my invoices?
If your inbound shipment contains 1 to 6 pallets, then these are separated into multiple line items on your PDF invoice. If your inbound shipments only contain small parcels, then these are combined into one charge.
The CSV and PDF invoices don't sync together. What do I do?
Double check that you are looking at the correct CSV invoice. Go to portal.flexport.com/billing and check that you are downloading the PDF and the CSV from the same row.
Compare these reports to make sure they are in sync. Do not compare other reports (such as order reports) to the PDF invoice.
Why was I charged for more than what I expected?
All of our fees and explanations for all of them are located in our help center.
For fulfillment and storage fees, you can preview these fees at portal.flexport.com/inventory. Inbound fees can be estimated by creating an inbound at portal.flexport.com/inbounds but not clicking 'Accept and Charge' at the end.
Users who do not have a Flexport account yet can visit The Cost Calculator to estimated fulfillment and storage fees for a given SKU.
The price you see on all of these places is the exact price you will pay for services we perform on your behalf.
What are my options for paying past due invoices?
Please contact us for more information on how to pay your unpaid invoices.
I'm unable to make payment because we are facing business difficulties. What do we do?
Please do not hesitate and ask for more help with business challenges by contact us for assistance.
I'm unable to make payment because the invoice amount is greater than my credit limit. What do we do?
Please contact your bank or credit card issuer to request an increase in your credit limit. To resolve the current invoice, please contact us to collect a portion of the invoice as a one-time occurrence. Flexport will then collect any remaining dues at a later point.
I got a “We couldn't charge your card” email. What do I do?
This email lets you know that our attempt to collect payment from you was unsuccessful. Click the “Pay Now” button in the email to finish payment on a secure page. Contact us at any time if you have any issues regarding your payment.
What if my payment for a specific invoice is declined?
If your payment is declined, we will notify you of the decline via email and retry payment automatically over a period of time.
Why am I still receiving emails regarding invoices?
If you have stopped using Flexport yet you are still receiving billing related emails, then please contact us so we can investigate.