Add additional users to your account. Each user can use their own email and password to log in to your Flexport Portal on their own.

Benefits of adding more users include:

• Increase access to the Flexport Portal within your company so that more people can create an inbound, check the status of an order, and more.
• More people can receive important account-related emails about stockouts, non-compliance, bad address orders, etc.
• Avoid the use of a shared login or a password manager to manage access.

New users that you add to your Flexport Portal account can either be an Admin or a User. Here's what sets these two roles apart:

Admin	User
Can access all pages of the Flexport Portal	Can access all pages of Flexport Portal, except for the Billing page
Will receive automated account/shipment-related emails, (inventory stockout warnings, orders needing attention, etc) Will receive mission-critical communications (e.g., weather emergencies, port strikes) Note: Only your billing point of contact, indicated on the Billing page of your Flexport Portal, will receive emails regarding payment (invoices, receipts, etc.). You can update your billing contact information at any time.	Will receive automated account/shipment-related emails   Will receive mission-critical communications (e.g., weather emergencies, port strikes)
Can invite, archive (delete), and edit (change the role of) other users	Can see a list of all the other users in this organization

 

Invite a new user

1. Go to Settings > User Management, and click 'Add User.'
   NOTE: Only admins can invite new users.
2. Input the name and the email address of the person that you want to invite. Select the role that you would like for this user, then click 'Create User.'

The new user will receive an email invitation to join your account and to create their password. This user will be in the "Pending" state in the user table until they accept their invite.

The new user invitation email includes a code and a link. When clicked, they will be redirected to your Flexport Portal login, where they will be asked to enter the code before completing their account setup.

NOTE: User invites will expire in seven days.

If the new user says that they have not received their invite, please ask them to check their spam or junk folders first. You can also click ‘Resend Invite’ to send a new email invite.

 

Rescind a user invite

If you’d like to un-invite a user while their invite is still pending:

1. Go to Settings > User Management,
2. Select ‘Delete’ next to the pending user, then confirm by selecting 'Yes, delete.'

NOTE: If the user already accepted the invite, follow the steps found in the 'Archive a User’ section.

 

Edit a user

1. Go to Settings > User Management,
2. Choose any user and click 'Manage' and then 'Edit.' For your own profile, click 'Edit' directly.
3. Change the person's name or their role, then click 'Save Changes.'

 

Archive a user

Admins can archive any other admin or user in a Flexport Portal account. This will disable their account and restrict them from logging in.

1. Go to Settings > User Management,
2. Click 'Manage,' then 'Archive.'
3. Confirm that you want to archive this user.

NOTE: You cannot archive yourself, but you can delete a user that is in the "Pending" state.

 

Email aliases

An email alias is a feature that is provided by your email provider. With an email alias you can send email to john.smith+1@gmail.com and it will forward all emails to john.smith@gmail.com.

Email aliases are considered as entirely separate users. We do not try to combine them. This is useful behavior if:

• You previously logged in with Google or Facebook, and now you want to log in manually with your email and password.
  • Simply add an email alias manually, then archive the original account.
  • We do not currently offer the ability to convert your login method from one to the other.
• You previously created a Flexport Portal account on your own, and now you want to join another, already-existing account.
  • Simply ask an admin of the already-existing account to add an email alias for you.
  • We do not currently offer the ability to join multiple accounts using the same email address.

For Gmail 

Just add a +1, +2, or +anything after the first part of the email. For example, anna.warner+flexport@gmail.com. Learn more in the Gmail Help Center.

For other email providers 

Please consult your email provider's help documentation to see if they offer a similar feature.