A disbursement fee is charged for clients who do not pay their duties and taxes directly to customs, or other government authorities, and request that Flexport does so on their behalf. This service fee is calculated as a percentage of those duties and taxes outlaid by Flexport.
The disbursement fee percentage will appear on client quotes; however, Flexport will not know how much will need to be outlaid until the shipment has cleared customs. Once that occurs, the final amount will be applied to the client’s invoice.
In the event the client pays duties and taxes directly to customs or other government agencies then they will not be subject to the disbursement fee on the amounts paid directly.
If you'd like to pay your U.S. Customs duties directly via ACH, please see this article to set up an account with U.S. Customs.