What is Shopify Markets Pro?
Shopify Markets Pro is one of the preferred partners for fulfilling Delivered Duty Paid (DDP) orders with Flexport.
How do I ensure my Markets Pro orders are processed successfully?
First, you must have a Shopify channel set up in your Flexport Portal account. Then, you can navigate to Settings > International Shipping. You will see the option to select Shopify Markets Pro as your integration provider and enable international shipping. Please also see How Can I Use Flexport to Fulfill International Orders?
Currently, Flexport only supports Markets Pro orders that are delivered by DHL Express. DHL Ecommerce is not yet supported as a DDP carrier. After you enable Markets Pro, you will need to navigate to the Shopify Admin → Shipping and Delivery → General (Shipping Zones) and remove DHL Ecommerce from your supported carrier options under Markets Pro.
Please note that Markets Pro orders with the selected carrier of DHL Ecommerce will be canceled in Flexport.