Inventory discrepancies can occasionally occur during inbound shipments or while processing inventory at Flexport’s* facilities. This guide explains how discrepancies are handled, when investigations can be requested, and what outcomes to expect.
Investigation Timeframes
For shipping plans created after January 31, 2021, Flexport investigates inbound receiving discrepancies only for tickets created within three months of the product first arriving at our network.
If your shipment arrives more than two weeks past the targeted receive time and discrepancies are identified, you may be issued a credit in line with the Terms of Service.
Resolution Process
1. Missing Inventory
For previously received inventory that cannot be located within 48 hours, you may be issued a promotional credit in line with the Terms of Service.
2. Restored Inventory
If units initially declared missing are later restored to inventory:
- Flexport will issue a charge for the credited amount provided earlier.
3. Unaccounted Discrepancies
If discrepancies cannot be accounted for after the investigation:
- The credit provided earlier remains unchanged.
Next Steps for Sellers
If you have concerns about inventory levels or inbound shipment discrepancies:
- Contact our Support Team directly through the Seller Portal.
- Provide relevant documentation to support your claim (e.g., proof of shipment or inventory ownership).
Have More Questions?
If you have additional questions about submitting order claims or need further assistance, please submit a request to our Support Team.
*Flexport operates Deliverr as a subsidiary; legal agreements are entered into with Deliverr as the contracting entity.