Beginning for shipping plans created after 01/31/2021, Flexport will investigate inbound receiving discrepancies only for tickets created within three months of the product first arriving at the Flexport network.
For shipments into Flexport two weeks past the targeted receive time with receiving discrepancies, you may be issued a credit for the wholesale value of these products as we conduct an investigation.
For any previously received inventory, if we cannot locate the product within 48 hours, you may be issued a promotional credit for 40% of the retail value or you can provide the unit's commercial value (cost of goods purchased or produced), whichever is higher of these products as we conduct an investigation.
After the investigation:
- If the units that were initially declared missing but then later restored to inventory, Flexport will issue a charge for the initially credited amount provided earlier
- If the discrepancy cannot be accounted for, the credit provided earlier remains
*Note if you are using our Prep Services for removals from another 3PL (such as FBA, Shipbob, Shiphero) our Support Team will not investigate discrepancies as it is understood the inbound shipment to prep products and quantities are unknown. We will investigate if there is are discrepancies from our Crossdock to our fulfillment centers in the case full boxes were lost in in forwarding transit.
If you have a discrepancy or concerns about your inventory levels, please contact our support team